Resident Accounts

resident accounts resident accounts can be created and managed by clicking the "resident user accounts" button in the navigation bar in the top right corner of the page creating and removing resident accounts creating resident accounts open the desired housing company from the home page and click the "resident accounts" link on the right side on the resident accounts page, open the desired apartment enter the email address in the "resident's email address" field select the move in date press the "save" button after saving, the resident receives their username and password via email the move in date determines from when the resident can see their own water consumption up to two different resident accounts can be created for one apartment removing resident accounts click the "trash bin" symbol to the right of the email address to be removed creating resident accounts from csv file if the housing company has many apartments and email addresses are already listed in a table type list, creating resident accounts via csv list is faster creating resident accounts begins by downloading the resident list click the "download resident list" button this downloads a csv file of the property's apartments, with each row showing the apartment name, resident email addresses, and resident move in year and month if no resident is assigned to an apartment, the row shows only the apartment name example of downloaded list contents \| apartment | resident 1 email | resident 1 move in month and year (mm yyyy) | resident 2 email | resident 2 move in month and year | \| a1 | resident1\@example com | 2 2023 | resident2\@example com | 1 2022 | \| a2 | resident3\@example com | 1 2019 | | | importing resident list add the incoming resident's or residents' email(s) and move in year and month to empty apartments in the downloaded resident list save the file changes and send it back to the service by clicking the "import resident list" button on the resident accounts page, file changes become visible and the "save" button appears verify that all information is correct in the apartments and correct any errors if necessary click the "save" button to create accounts for all new residents the system automatically sends credentials to residents' email addresses after saving, you receive a file of apartments and created resident accounts with passwords csv file format notes list separator semicolon ";" date format month is separated from year with a period " " (mm yyyy) \### forgotten resident account password and changing contact information sending a new password is done by clicking the "create new password" button next to the correct email address the resident receives the new password at the email address in the field when a resident changes when a resident changes, the housing company must ensure that the old resident's credentials (email address) are removed from the system this prevents the old resident from monitoring the new resident's water consumption removal is done by first clicking the "trash bin" symbol and then clicking "save" at the bottom of the page