System Alerts

system alerts smoke alarm alerts and notifications low battery the battery alert activates in the alarm when the battery's estimated service life is less than 30 days smoke alarm batteries cannot be replaced in battery operated alarms if this alert activates, the smoke alarm must be replaced with a new one smoke chamber getting dirty the smoke chamber getting dirty alert activates when the smoke alarm's smoke chamber is getting dirty this may interfere with smoke alarm operation dust and lint are best removed with an antistatic duster or vacuum cleaner smoke chamber dirty the smoke chamber dirty alert activates when the smoke chamber is dirty this significantly interferes with smoke alarm operation dust and lint are best removed with an antistatic duster or vacuum cleaner test button fault the test button fault notification activates when the test button does not work properly siren fault the siren fault alert activates when the alarm siren does not work as expected test alert a test alert activates when a test alert has been performed on the smoke alarm this can verify alert functionality smoke alert a smoke alert activates when the smoke alarm has detected smoke note that smoke alerts may activate from cooking steam, drilling dust, or other activities that cause smoke like aerosols the primary alert method is locally when the smoke alarm siren sounds smoke chamber inlet blockage detected the smoke chamber inlet blockage detected alert activates when the smoke alarm has detected a smoke chamber inlet blockage maintenance action should include inspecting the device and removing any blockage led fault the led fault alert activates when the smoke alarm's led lights do not work as expected alarm detached the alert activates when the smoke alarm is detached from its ceiling mounted mounting base if the smoke alarm is not installed in its proper location, the smoke alarm is not active connection alert the connection alert activates when the smoke alarm has not updated status information to the hydrolink online service for two days active alert in linked smoke alarm this notification activates when an apartment has multiple smoke alarms linked together and one of the other smoke alarms has issued an alert this is additional information that the alert active in the alarm was received from another alarm power outage the power outage alert activates when a mains powered smoke alarm is using the backup battery as a power source power supply via mains power to the smoke alarm has been interrupted power supply must be checked backup battery low the backup battery of a mains powered smoke alarm is low the backup battery should be replaced immediately when the alert activates fault alert undefined malfunction in the smoke alarm the smoke alarm must be replaced immediately meter alerts the hydrolink online service has several different alerts depending on the device alerts and their explanations are listed below if you need more information about alerts, you can inquire from your service provider low battery charge the alert activates when the water meter battery charge is low alert activation varies by meter model hydrodigit dt water meter battery alert activates when less than one year remains until battery depletion gsd rfm meter alert activates when the estimated backup battery duration is less than one month backflow water has flowed through the water meter in the wrong direction the alert activates if 20 liters of water have flowed continuously in the wrong direction if the alert is active, the culprit is often a faulty water fixture, installation error, or the piping experiences greater than normal pressure fluctuation backflow can be corrected by locating the fault or with check valves installed at water meter connections the alert does not automatically acknowledge even if backflow has stopped connection alert the connection alert activates when the water meter has not updated readings to the hydrolink online service for two days the fault may be due to data transmission interference from the meter to the water measurement hub or from the water measurement hub to the internet moisture sensor fault moisture sensor fault activates if the sensor reading deviates significantly from normal moisture reading or the moisture sensor is damaged sensor fault sensor fault activates when no temperature data has been received from the temperature sensor or the temperature deviates significantly from normal magnetic interference attempt magnetic interference attempt activates when water meter operation has been attempted to be interfered with using a magnet optical interference attempt optical interference attempt activates when water meter operation has been interfered with using bright light, laser, or other equipment that interferes with optical reading based water meters overflow alert overflow alert activates when the meter's maximum flow rate (q4) is continuously exceeded for more than 10 minutes each water meter model has its own maximum flow rate, above which water meter measurement accuracy deteriorates if the alert activates, water fixture flow has typically not been adjusted properly, or too small water meters have been installed in the apartment module removal alert some water meter models consist of the water meter itself and a remote reading module attached to the top of the water meter when the module is detached, an alert activates the alert may also activate as a result of a hard mechanical impact on the water meter meter stopped the meter stopped alert activates when the water meter reading has not increased for 30 days the water meter has updated readings to hydrolink online normally, but the reading has not increased this means no water has been used in the apartment for 30 days, or debris has gotten into the water meter's impeller wheel if the alert activates, first contact your resident and verify whether the apartment has been occupied during the last 30 days note if the other water meter (hot or cold) has updated normally, it can be concluded that the resident has been home, so in such a case it is likely debris that has traveled from the water supply network into the meter's impeller wheel leak alert the leak alert activates when water flows continuously through the water meter for more than 12 hours at a rate of at least three liters per hour leak alert (calculated) the calculated leak alert activates when the reading received from the water meter continuously changes at night between 03 00 and 06 00 meter reading zero the meter reading zero alert activates if the meter reading is zero depending on meter type, the alert results from installing the meter backward in the water pipe or alternatively from the battery in the meter becoming detached wrong flow direction the wrong flow direction alert activates when the meter has accumulated readings in the wrong direction by more than 10 liters starting from zero reading usually occurs immediately after installation check that the piping has the correct flow direction and turn the meter according to the flow direction if necessary battery alert (energy meter) the battery's estimated service life is less than one year sensor fault (energy meter) supply or return sensor has a fault, or sensors have been attempted to be manipulated meter must be replaced with a new one rtc error (energy meter) real time clock reset alert activates when the device detects sudden date reset the alert can be acknowledged with the bmetering nfc config app sensor fault (energy meter) supply or return sensor damaged, or temperature outside measurement range alert automatically acknowledges when conditions are normal if the sensor is damaged, the meter should be replaced with a new one installation error (energy meter) alert activates when the meter's automation concludes that the meter is installed incorrectly activates, for example, if the temperature difference is negative relative to the meter's intended use check conditions and meter settings temperature difference error (energy meter) alert activates when the temperature difference between supply and return sensors is greater than 10°c for 24 hours when there is no flow temperature alert (energy meter) device ambient temperature exceeds 80°c energy value overflow (energy meter) display capacity is insufficient to display the selected energy value change unit e g , kwh > mwh module replaced (energy meter) alert activates when the module attached to the device has been replaced the alert can be acknowledged with the bmetering nfc config app module battery alert (energy meter) alert activates when the battery's estimated service life of the module attached to the device is less than one year