User Accounts and Login

user accounts and login when the system is commissioned or housing company management is transferred to a new housing company manager, service provider provides user credentials to the housing company's primary property manager the primary property manager administers sub user accounts and can add or remove user accounts according to management needs this ensures authorized access to the system and enables selection of the appropriate user level for each user (see section company managers and user account management # ) each housing company must have one designated housing company primary property manager in the hydrolink online service who serves as the housing company's official representative if you want to transfer primary responsibility to another person or if the housing company's primary property manager changes, please contact your service provider user accounts your email address serves as your username the password is sent to your email from @hydrolink if you don't see the message, please check your spam folder user accounts are personal and should not be shared with others login to log in to the hydrolink online service, open the address (insert correct domain) in your browser enter your email address in the upper field and the password sent to your email in the lower field if you have forgotten your password, click the "don't remember your password?" link to receive a password reset link via email changing password to change your password, click your email address in the top right corner and select "change password" enter your new password in both fields and press the "save" button if you decide not to change your password, press "cancel" language selection language can be changed from the dropdown menu on the right top corner you can change the language to english, swedish or finnish by clicking the flag in the en/sv/fi dropdown menu contracts the housing company must sign a subscription agreement for the hydrolink online service to continue using it the agreement does not incur costs; it is a technical change existing add on services that have already been ordered will continue as before the primary property manager defined in hydrolink online signs the agreement on behalf of the housing company the hydrolink online service requires valid data processing agreements between both the housing company and service provider, as well as between the housing company and service provider these data processing agreements ensure that the requirements of the general data protection regulation (gdpr) are met signing contracts click "sign contract" under the property and fill in the missing information click the \[e signature service] link sent to your email and sign the contract wait 15 30 minutes until the contract status is updated in the hydrolink online service once the hydrolink online service subscription agreement status is updated, you can sign the data processing agreements